Privacy Policy

Custom Storm Shutters ("we," "us," or "our") respects your privacy. This policy explains what information we collect through customstormshutters.us and our related pages, how we use it, and the choices you have.

Products and services covered

This policy applies to all information collected in connection with the products and services we offer, including:

• Lanai and garage screens, including Solar (shade) Screens, Insect Screens, Commercial Screens and Hurricane Screens
• Motorized and solar-powered roll-down screen systems
• Impact-rated hurricane screens
• Accordion shutters, roll-down shutters, Bahama shutters and Colonial shutters
• Aluminum, galvanized steel and polycarbonate storm panels
• Removable flood barriers for selected openings
• Free in-home measurements, consultations, estimates, installation, repair and service of existing systems
• Promotional financing information through the GreenSky® Program

Information we collect

• Contact details: name, phone number, email address, property address, city and ZIP code.
• Project details: project type, products of interest, opening measurements, estimator results, estimate numbers, appointment preferences, notes and optional photos of your openings.
• Contact preferences: how you would like us to reach you (phone, text or email).
• Website usage: basic page and button activity (for example, which sections were viewed) and campaign labels in links we send you. These records do not include financial information.

We do not request Social Security numbers, bank details or credit card numbers on our website, and we do not run credit checks.

How we use your information

• To respond to your request, schedule your free measurement or consultation, and prepare estimates.
• To confirm your property is within our service area (we check the address you enter against our service radius).
• To send confirmation emails and contact you about your project by your chosen method.
• To provide financing information when you ask for it.
• To improve our website and services.

Text messages and calls

If you provide a mobile number, you agree we may call or text you about your request. Message and data rates may apply. You may reply STOP to any text to opt out, or ask us at any time to stop contacting you.

How we share information

We do not sell your personal information. We share it only with:

• Our team members and installers responsible for your project.
• Service providers that help us operate the website, store data securely, send emails and look up addresses — only as needed to provide those services.
• GreenSky® or its lending partners, only if you choose to apply for financing. Applications are handled directly by the lender under its own privacy policy. Custom Storm Shutters is not the lender.
• Authorities when required by law, permits or to protect our rights.

Photos and data security

Uploaded photos and request details are stored privately and viewed only by the team reviewing your project. We use reasonable safeguards, but no online system is completely secure.

How long we keep information

We keep information as long as needed to serve you, honor warranties, keep business records and meet legal requirements.

Your choices

You may ask to see, correct or delete your information, or to stop receiving messages, by contacting us below. We will respond within a reasonable time.

Children

Our website is intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version. See also our Terms & Conditions.

Contact us

Custom Storm Shutters
2014 Jaffa Drive, Unit 102 | Saint Cloud, FL 34771
Phone: 407-883-1873
Email: sales@customstormshutters.com
Licensed & Insured | CBC#1270515